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The player from Japan had made a deposit that had not yet been reflected on the casino site and was currently under review. Despite submitting a screenshot of the transfer and waiting for a response, he had not received any communication via email. The player from Japan had submitted a withdrawal request less than two weeks before contacting us.

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However, this is a common situation in many casinos, and we won’t condemn JoyCasino for this. Free spins and interest on deposits are accrued automatically after all the conditions for their receipt are fulfilled. Bonus codes are entered in this case, when the administration of the casino launches the appropriate types of machines. The loading speed of the page depends on the player’s country of residence.

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